Forum webpage issues

[ArtF]

Hi All:

  It was reported to support that a user couldnt reach this forum, an error
was reported asking you to report an error number to an administrator.
I found I had the same problem so assumed it was a provider issue. The problem
seems to be an issue with cookies for the site. If you were logged in when certain
changes happened at the providers end, your cookies can stop you from entering
the page.
  Deleting cookies will fix the issue. Sorry for any trouble, and yes, I realize if you
read this your unaffected, but Im hoping if it happens in future having read this
may trigger a memory to delete your gearotic site cookies.

Thx
Art

[Mooselake]

And if you use ccleaner, and have a cookie deleting exception for *.gearotic.com, that won't fix it until you remove the exception or use the browser's cookie deleter  ::)

[Richard Cullin]

forum won't work for me anymore with ie 11 , i get same rejected message
mozilla and ms edge , safari  are ok but the gearotic cookies need to cleared
frequently for last couple of days .

[Richard Cullin]

its worse than I thought , now i need to delete cookies every time I access forum on all browsers :'(

[ArtF]

Hi Guys:

  It seems to be the login cookie that corrupts.. if you log out before leaving, it doesnt seem to occur..

The provider is working on the issue.

Art

[ArtF]

Hi All:

Quote from the provider service..

Your ticket number regarding this issue is xxxxxxx; 13509873613324654253 is the Support ID which we use to search for the error code. The issue is not related to cookies, but to an internal issue, which is currently being worked on in ticket xxxxxxx. We will contact you once the issue has been resolved. I am sorry for the inconvenience.

  So hopefully the issue will go away shortly.

Sorry for the troubles.

Thx
Art

[Mooselake]

I wonder if it's a good time to think about updating the forum software, after a full backup of course.

SMF is up to 2.0.14, we're on 1.1.11 and it says (c) 2009.

I'm not familiar with SMF so I don't know if that's a 2 minute or 2 month task.

Kirk

[ArtF]

Kirk:

  Id agree, but it isnt under my control, the provider runs the forum code, I suspect their comfortable with it so dont bother updating it..
They did offer to offload the forum to from their common forum server, but I suspect theres more risk in that than its worth. The
forum is backed up and repaired by them when it gets into trouble..

  SO Im afraid we're stuck with this pretty outdated module..

Art

[ArtF]

Hi All:

Sorry for the downtime, the forum had some issues. Looks like support got it running.
Ill be looking into upgrading us to something better.

Art

[John T]

Hi Art,
I had lost access to the forum for the last few days but its back now - hope it stays.

John